Shipping policy

🖤 LUXYESSENCE – OFFICIAL POLICY

Last updat[ 4/29/2026]

At Luxyessence, we create skincare products designed to enhance your natural glow through a modern, gentle, and intentional approach.
Every order is handled with care to ensure quality and freshness.

🧴 Order Processing

All orders are processed after purchase.

  • Processing time: 1–3 business days
  • Quality check is performed before shipment

🚚 Shipping

We work with a trusted fulfillment provider (Suppliful) to handle production and shipping of our products.

  • Estimated delivery time: 10–15 business days
  • This includes both processing and shipping
  • A tracking number will be provided once your order has been shipped

⚠️ Delivery times may vary slightly depending on location or peak seasons.

🌍 Shipping Areas

Luxyessence currently ships to:

  • United States
  • Canada
  • Europe
  • Selected international destinations

💳 Payment

We accept secure payment methods:

  • Major credit/debit cards (Visa, Mastercard, etc.)
  • Secure online payment systems

All transactions are encrypted and fully protected.

🔄 Returns & Refunds (Skincare Policy)

Due to hygiene and safety reasons, skincare products are generally non-returnable.

We only offer refunds or replacements if:

  • The item arrives damaged
  • You receive the wrong product
  • A manufacturing defect is confirmed

📩 All claims must be submitted within 7 days of delivery, along with photo evidence.

📦 Damaged or Lost Orders

If your order arrives damaged or does not arrive:

  • Contact us immediately
  • We will investigate with the shipping carrier
  • A suitable solution (replacement or refund) will be provided if applicable

⚠️ Allergies & Usage

Our products are designed for cosmetic use.

  • Always perform a patch test before use
  • If you have known allergies, consult a professional before use
  • Luxyessence is not responsible for individual skin reactions

📏 Customer Responsibility

Customers are responsible for:

  • Reviewing product ingredients
  • Choosing products suitable for their skin type
  • Providing accurate shipping information

Order tracking

  • when tracking is available, you will receive a tracking number by email.
  • you may also contact us at your:[ Support email]

⚖️ Liability

Luxyessence is not responsible for:

  • Delays caused by third-party carriers
  • Incorrect or incomplete shipping information provided by the customer
  • Improper use of products

✨ Our Commitment

At Luxyessence, we are committed to delivering:

  • High-quality skincare products
  • A transparent and trustworthy experience
  • A modern, reliable beauty brand